Shipping
Currently we are only shipping to the lower 48 U.S. states. Shipping can take 5-7 business days for domestic ground services. Shipping for comissions varies depending on size and complexity of the piece. For custom orders I will work closely with you to verify the design and colors of your unique piece. I will also keep in contact and show you progress of your piece, sending you pics via email. A custom tufted piece typically takes about 3-4 weeks to complete and ship.
Returns and Exchanges
Customers can return items within 7 business days if they are unhappy with them. The customer is responsible for return shipping fees and a 10% restocking fee. If the artwork is damaged during shipping, the customer should contact the artist immediately with photos so they can file an insurance claim. The customer can choose a new piece or receive store credit, minus shipping charges. Custom commissions are final and there are no refunds or exchanges. The returned artwork must be in the same condition as it was when it was shipped.
